Refunds and Returns Policy
Effective Date: October 24, 2024
1.Introduction
At Snuggle Pals, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy explains how to return items and obtain refunds.
2. Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the original packaging.
- Initiated within 30 days of purchase.
3. How to Return an Item
To return an item:
- Contact our customer service at info@plusbesteliteor.com or call 307-621-0431 to initiate the return process.
- Pack the item securely in its original packaging.
- Ship the item back to us at the address provided by our customer service team.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
5. Non-Refundable Items
Certain items cannot be returned, including:
- Gift cards.
- Items marked as final sale.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@plusbesteliteor.com.
7. Shipping Costs
You will be responsible for paying for your shipping costs for returning items unless the return is due to our error (e.g., wrong item shipped).
8. Changes to This Policy
We may update our Refunds and Returns Policy periodically. Any changes will be reflected on this page.